Privacy Policy
We take your privacy seriously. We’ll not to disclose your information outside our organisation without your written consent. We will take care to safeguard any information you give us.
Trans Advocacy and Complaints Collective is a unincorporated organisation.
Trans Advocacy and Complaints Collective engages with supporters who sign up for our email list. Partake in campaign actions such as emailing their MP or provide feedback via surveys or donate to the organisation.
We only collect information about you that you choose to give us, which may include:
- your name
- your email address
- your postal code
- your postal town
- your MP or constituency
- payment details and donation amounts, if you make donations to us
- which of our campaigns you have got involved with, and how you have contributed
- what kinds of information you are happy to receive from us, and how
- responses to surveys and comments sent to others, such as MPs, via our tools
- information you send to us by email or direct message.
We get this information from you when you provide it to us by:
- donating to us
- emailing us, phoning us or contacting us using another form of communication
- participating in our social-media activities
- doing another campaign action
- sharing your information directly on other platforms like Facebook to sign up for our campaigns or marketing
We collect this information in order to:
- conduct campaigns
- communicate with you about our work
- ask for your help with our work
- invite you to participate in surveys or research
- provide you with information that is relevant to your interests
- process donations received from you
- make enquiries or inform you about your interactions with us. e.g. Resolving issues with donations, or inform you of changes to events
- respond to any complaints from you
- inform you of volunteering opportunities
- analyse and refine our social-media, campaigning and other operations to increase our effectiveness
- monitor your information to prevent fraud.
You may opt out of our campaigning, fundraising and marketing communications at any time. To unsubscribe click the unsubscribe link at the end of our marketing emails or mail us direct using the email form.
We will never sell your details to other organisations.
We will not disclose your personal data to another organisation unless you’ve given your specific written consent for us to do so, or we are legally obliged to do so.
We will sometimes use approved third-party data processors to process information on our behalf, such as Mailchimp for our email list.
To ensure that we communicate with you through your preferred channels, you can update your preferences at any time by emailing us direct using the mailing form.
All the data that we use is held in accordance with the requirements laid out in current data-protection legislation.
We will generally rely on the following lawful purposes when we collect and use personal data:
- contract – we may process personal data in order to perform our contractual obligations where our contract is with you as a data subject
- consent – we may rely on your freely given consent at the time you provided your personal data to us
- legitimate interests – we may rely on legitimate interests based on our evaluation that the processing is fair, reasonable and balanced. These include research and publication to deliver relevant, timely insights and specialist knowledge in pursuit of our mission, and to support those who interact with us.
If you have any questions about your personal information, or how we manage our data, contact us using the mailing form.
We have put appropriate technical and organisational security policies and procedures in place to protect personal data from loss, misuse, alteration or destruction. We aim to ensure that access to your personal data is limited only to those who need to access it. Those individuals who have access to the data are required to maintain its confidentiality.
This website and our donation page use industry-standard software protection for secure financial transactions. Your personal information, such as your credit card number, is securely encrypted so that it cannot be read as the information travels over the internet. We do not store any personal detail or card information on our internet servers.
We take particular care when we work with people who share personal experiences with us.
We may use the information you share with us in case studies and stories that we share with the media, on our website, in our email campaigns or on our social-media channels only with your consent.
We would not share identifying information outside trans advocacy and complaints collective without your prior written consent.
If you partake in a campaign action to target someone in power, such as your local MP, and inform us. We may also use this information to further develop the campaign.
Sometimes people contact us seeking our help and support or get in touch to bring our attention to a specific issue within an organisation. This may be because we have made an appeal for particular types of information or because they are seeking advice.
Information you provide us which includes your name, contact details and any information that you share with us about your particular experience or situation.
We collect information about you in the following ways:
- when you email us directly or use a contact form or survey on our website
- when you contact us on social-media channels.
We use our legitimate interest to collect and retain this data.
We collect and maintain personal details of journalists, officials, MPs and other professionals and campaigners with whom we wish to maintain a working relationship. We use this information to decide when to contact you, and to contact you to share information or to invite you to collaborate.
We rely on our legitimate interest in order to retain and use this information.
If you do not wish us to contact you or retain your personal information please contact us mailing form.
In conducting research, developing case studies and responding to enquiries, and developing stories for publication or broadcast in the media, we may record information on other individuals who have not submitted this information to us. This may be information that has manifestly been made public, such as that they have published themselves, or that has been reported in the media. It can also include information that has been shared with us by individuals concerning situations they are involved in with others, such as colleagues at work.
It is generally not possible to contact such individuals directly, but, having regard to Article 14(5) of the UK GDPR, we take all reasonable steps to protect their rights and freedoms, and we make the required information on our processing policy publicly available by way of this notice.
We rely on our legitimate interest in order to retain and use this information. This is based on our evaluation that the processing is fair, reasonable and balanced.
These interests include research and publication to deliver relevant, timely insights and specialist knowledge in pursuit of our mission, working with journalists, making official complaints and referrals or providing information to officials and politicians, and to support those who interact with us.
Cookies are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser. This website uses cookies to provide you with a more personalised web service.
This website uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and how we can improve your experience. These cookies may track information such as how long you spend on the site and the pages that you visit. However, they will be enabled only if you choose “Accept” on the cookie banner presented when you first access our website.
You may also avoid the use of cookies by selecting the appropriate settings in the cookie consent popup or in your browser.
We use Google calendar and mailchimp for our emailing list, these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We will hold your personal information only for as long as or no longer than is necessary for the purposes for which it is processed (for example, participating in a campaign or making a donation to support our work). If you ask for your personal information to be deleted we will manage your request in a transparent way, please email us directly using the mailing form.
You have various rights under data-protection law, including:
- Access: You have the right to ask us for copies of your personal information. This right always applies.
- Rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
- Erasure: You have the right to ask us to erase your personal information in certain circumstances.
- Restriction: You have the right to ask us to restrict the processing of your information in certain circumstances.
- Objection to processing: You have the right to object to processing if we are able to process your information because the process is in our legitimate interests.
- Portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You can make a request concerning your own data via our mailing form. We will take steps to confirm y
The protection of minors is very important to us, so we won’t actively seek to collect personal information from under-18s.
Minors should always ask a parent or guardian for permission before sending personal information to anyone online.
If you think your rights have been breached or you’re not happy in the way we handle your data, you can raise a complaint. Please contact us via the mailing form with Data Protection Complaint in the subject line.
Changes to our privacy notices
This privacy notice is kept under regular review.
This privacy notice was last updated on 24 Dec 2024.